Maggie Boys

I am looking for a full- or part-time telecommuting position that will employ my writing and research skills. I am knowledgable about business management, fitness, the energy industry, and marginalized social groups, and am currently doing research on the health care industry, the pharmaceutical industry, and genomics.

Senior Research Associate, E Source (Boulder, CO) 2003-Present
Subject Area Expertise
* Speech recognition technology, usability * Workforce management software
* Interactive voice response units, usability * Call center metrics
* Automated dialing technologies * Customer relationship management software
* Outage management systems * Email and website, usability
Research
* "Inform and delight" E Source external customers by researching and writing at least four 12 to 30 page reports each year. Research includes searching internal sources, coordinating with other internal researchers, doing Web research, conducting interviews with industry experts in utilities, telecommunications and financial services, and creating surveys
* Present proposal for all research projects internally, including abstract, production and delivery schedule, resources needed for research and writing, sources, planned length, and art requirements
* Deliver information and analysis on trends in business management, processes and information technology looking three to five years in the future
* Attend conferences to identify issues and sources for future research

Managerial
* Assist in creation and implementation of company and departmental procedures
* Create a monthly status report; communicate with management as needed
* Cooperate in establishing research agenda for each quarter
* Monitor Web site for outdated and incorrect information
* Maintain a library of research on topics relevant to clients' concerns
* Manage writing of one to three reports per year by contract writers
* Manage researchers on research projects and contribute to relevant hiring processes

Client Relations
* Maintain regular contact with external customers to identify areas for research and for renewal purposes
* Respond within 24 hours to research inquiries from external customers
* Conduct brand-building by presenting research at conferences; Maintain current knowledge of trends and developments in research areas
* Forge highly cooperative relationships with research and sales colleagues regarding client relations

Research Associate, E Source (Boulder, CO) 1999-2003
 Research and write six reports each year
 Stay current with publications that relate to research areas
 Attend conferences to identify issues and sources for future research
 Forge highly cooperative relationships with research and sales colleagues
 Respond to research inquiries from subscribers
 Manage writing of three reports per year by contract writers

Freelance Journalist and Photographer, Regional publications 1998-1999
Northern Colorado Parent Magazine, Northern Colorado Business Report, North Country News (Colorado).

Reporter/Researcher, Northern Colorado Business Report (Fort Collins, CO) 1997-1998
Research lists of top businesses in variety of industries weekly; research and write one feature story weekly; research Book of Lists annually; research NCBR Directory of Manufacturers in Northern Colorado annually.

Freelance Journalist and Photographer, Local publications (Fort Collins, CO) 1994-1997

Reporter/Photojournalist, Fort Collins Review (Fort Collins, CO) 1993-1994
Research and write two to three stories weekly; create full-page photo essay weekly; take all photographs for each weekly issue, maintain photo lab.

14 years in the industry as a reporter, researcher and photographer. Have worked for community, family, business and specialty publications, with a local, regional and international readership. Citizen of USA.

Winner of Colorado Society of Professional Journalists First Place award for business reporting 1997.

Masters Studies, Journalism, University of Minnesota Twin Cities
1991-1993.

MA History, Goddard College, Plainfield, Vermont
1980

BA Women's Studies, Skidmore College/UWW, Saratoga Springs, New York
1978

Photography

Colorado

English
French

SPJ